Virtual CIO, IT Management and IT Support
Address: Level 1, 256 Clarendon Street South Melbourne VIC 3205
Contact: +61 3 9697 0666
The Foundation was set up in memory of Alannah and Madeline Mikac, aged six and three, who were tragically killed with their mother and 32 others at Port Arthur, Tasmania, on 28 April 1996. The Foundation was launched in 1997 and has been operating for almost 20 years.
Our key objectives are to care for children who have experienced or witnessed serious violence; reduce the incidence of bullying, cyberbullying and other cyber risks; and, advocate for the safety and well-being of children.
Our programs are in one-third of all Australian schools, and more than two-thirds of all Australian public libraries (reaching all 1,500 within the next three years) and we support 10,000 children in refuges or foster homes across Australia every year.
We have reached more than 2 million children and their families nationwide since the organisation was established in 1997.
The Alannah and Madeline Foundation has worked with CoreMind for over 5 years. During that time, the Foundation’s staffing has doubled and IT involvement tripled.
CoreMind’s approach and technical systems have more than kept up.
When CoreMind commenced, they started with a business audit. This involved a careful analysis of the Foundation’s 5-year plans, discussion with all key business units about their needs and frustrations, and the preparation of a tailored report outlining how to align IT strategy and systems with this vision. This approach was crucial to ensuring that IT kept alignment with business objectives during many substantive changes in the organisation – temporarily adding a second office, changing staffing levels and introducing new programs. If we had treated IT as a basic office service rather than a strategic enabler, this would not have been so smooth.
One of the first improvements CoreMind implemented was a Standard Operating Environment. Within a month of its introduction, IT maintenance and support costs went down 50%, along with reduced downtime and staff disruption. This enabled us to shift the focus of the majority of our IT spend to more value-adding activities such as improving workflow and providing strategic advice.
More recently, in a project sponsored by Google Australia, CoreMind worked with The Alannah and Madeline Foundation to plan, design, develop and maintain our eSmart Digital License, a $1.2 million project, successfully delivering this project and allowing us to deliver services to thousands of children through our eSmart Digital Licence programme. The versatility of the CoreMind team in being able to consult on, design, implement, manage, support and integrate this program into the rest of our activity has been crucial to its success.
“CoreMind is integral to the continued growth and stability of The Alannah and Madeline Foundation.”
Adam Holmes - Chief Operating Officer, The Alannah and Madeline Foundation