The premise of the Casual Access Plan is that you only pay for IT support when you need it and you get direct access to a support engineer without the additional management processes that can make this unwieldly for small and irregular engagements. As a general rule, this will be appropriate if you are requesting a small handful of hours per month, 1-2 occasional visits, or have months of needing no support then assistance with a few mini projects like upgrading a PC, rolling out a new piece of software or moving to a new cloud system. You may also just have a particular IT problem or need some advice on the best way to do things. For this, the Casual Access Plan is perfect. It works like this:
CoreMind Casual Access Plan Agreement
N.B. Any changes will be communicated via email with 30 days' notice.