“When Melbourne Symphony Orchestra engaged CoreMind, things hadn’t been working smoothly with our IT. Our equipment was constantly failing, our internet couldn’t keep up, our key ticketing system was slow and our Box Office were on completely separate systems. Moreover, issues were being resolved reactively rather than proactively. Staff frustration was at an all-time high.
CoreMind developed and implemented a 3-5 year Technology Plan for MSO, replacing and consolidating all central equipment, rolling out a new Standard Operating Environment, integrating the Box Office and overlaying this with greatly enhanced support and strategic advice. All of the above issues are now fixed and we are able to focus on areas of IT Strategy and alignment with business objectives around risk, security and productivity. We couldn’t do that if we were still fighting fires.
CoreMind’s engagement commenced with a thorough audit – not a typical technical audit, but a business audit covering strategy, systems, people & workflows. The result was a much richer understanding of our organisation and a strategic alignment of IT with the organisation’s goals.
We’re very happy working with CoreMind and look forward to many more years.”
Chief Financial Officer