Business Automation Engine

Reengineer and manage business processes, integrate intelligent automation technology and utilise business process services to modernise your operations.

Our flagship service is our Business Automation Engine, which is a process we go through to identify at least $250K in profit potential within 2 years hidden inside your business.


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Lower Operating Costs

Reduce Risk

Improve Business Focus

Achieve Long-term Growth

Putting Your Business On Autopilot Through Seamless Digital Integration Of Your Front And Back Offices

Be agile in your business outcomes. Partner with CoreMind to drive your bottom-line results. Our Business Automation Engine helps you optimise and transform processes in all areas of business. Create seamless engagement across your front, middle and back offices. Gain key benefits such as accelerated service delivery, reduced costs, improved customer satisfaction and greater business value in a flexible, reliable and scalable manner.

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Improve Performance & Accelerate Business Growth

We can help you streamline operations throughout your organisation. Our managed services team helps put the right people, process and tools in place so you can operate as efficiently as possible and grow your business online.

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Optimise IT, Lower Your Cost & Reduce Risk

Avoid costly downtime with support where you need it most. Our experts will implement key policies and deliver 24/7 coverage to keep your systems running and reduce the risk of failure.

CoreMind-Promote-Innovation

Deliver High Service Levels & Promote Innovation

Free from the burden of everyday management tasks, your IT staff can focus on ways to create better experiences and move your organisation forward with the latest technologies.

Key Features:

At the end of our process, we provide you with:

  • Your Automation Strategy – an in-depth strategy piece outlining how we plan to drive efficiencies and opportunity through the strategic implementation of technology, automation and process control across your business
  • Your Systems Architecture – all the systems you should have in your business, including all the little bits of “glue”
  • Your Business Automation Roadmap – how to get from where you are, to where you need to be, with every project or initiative outlined, resourced and linked to ROI.
  • Presentation & Discussion – we present (physically in Melbourne, virtually elsewhere) our findings and recommendations to you, explain it all and have an opportunity for you to dig in and ask questions or what-ifs

 

As a result of this, you will be able to:

  1. Know exactly which systems you need in your business
  2. Have a roadmap of resourced initiatives that leads you to at least $250,000 in bottom-line improvements to your business within 2 years

 

The path we take to get there is different for each business, but all paths involve:

    • An initial Strategy Workshop with you and, if applicable, your senior leadership team to extract the main challenges, problems and opportunities in your business
    • An In-depth Discovery Process where we get to know your systems, processes and people and how they fit together
    • Research & Analysis back in our office to find the best solutions to your problems
    • Write-Up – you will receive a comprehensive written architecture

 

  • Presentation & Discussion

 

 

Key Benefits:

(what outcomes or results does your product provide?)

 

  • Identify $250,000+ (this is an absolute minimum) in implementable value inside 30-60 days
  • Have a documented 5-year IT Strategy and roadmap for getting you there
  • Know exactly what systems you need to run your business
  • Identify all the implementation partners you need to work with to get it done
  • Save tens or hundreds of thousands of dollars on consultants, and months or years of time on consultants and staff members trying to get this right
  • Have a plan to integrate people, processes and technology, and a lean, efficient structure for managing this ongoing – “hands off” IT that is strategic and profit-generating

What about automation for your business?

The above is just one example of how automation can play out. Did you know you can:

  • integrate multiple systems into one to reduce double-entry, eliminate errors and speed up process completion times?
  • automate data transfer between multiple systems, such as automatically creating invoices in Xero based on activity in another system?
  • automate overdue invoice reminder sequences?
  • automate lead-generation and follow-up, with personalised content and contextualised sequences?
  • use “human-in-the-loop” automation, including out-sourcing to services such as Mechanical Turk where human intelligence is required, but the process is tedious?
  • completely automate service delivery from the back-end in any kind of online marketplace? (Such as any kind of online service booking)
  • all-but-eliminate email by sending custom notifications to Slack instead?
  • eliminate manual work by automating reporting and building dashboards, with triggers sensitive to outlier values to “manage by exception”?
  • automatically send receipts for donations or payments?
  • let people automatically book an appointment in your calendar, and even pay for it, without going back and forth to arrange a time?
  • automatically send reminders via multiple channels (email, sms, facebook messenger etc) for upcoming appointments?

These are just a few examples of what you can achieve with full-blown automation. You can also partially automate processes, or simply document processes inside an automated task management system to get control over things that aren’t quite worth fully automated yet. What would your business look like if you could do some or all of the above? I bet you’d be employing less staff, turning work around quicker and making more money.

The YAB Automation Approach

Continuous Improvement

Everybody is busy. We get that. There’s only so much you can do at once. As such, the goal of our consulting work is not to identify a utopian endpoint, but to identify a sequence of small steps that can get you there over time. This approach takes less time, delivers benefits sooner, costs less and, critically, requires far less people/change management. In short, it’s an example of Continuous Improvement. Using this methodology, we can get started slowly and accelerate the pace of change (and associated benefits) over time as:

a) staff get used to constant improvements

b) the business generates more excess capacity (time, dollars or both) to invest over time, through the delivery of interim benefits along the journey

Identify > Optimise > Document > Facilitate > Automate

Our 5-step framework is flexible to each process – sometimes we can go straight from step 1 to step 5, if the automation is obvious and easy to implement. But often it isn’t and the best approach is to go through each of these steps in sequence.

1) Identify

We start by identifying possible improvements in the business. This is done through a combination of interviews with key stakeholders, observation and formal process mapping workshops. At the end of this process, we end up with a sorted, prioritised list of improvements that would have the greatest return on investment.

Depending on the changes involved, we may also insert a Systems Architecture piece here to ensure that the changes we plan to make over time converge rather than diverge. This is the case if we need to implement multiple software systems over time – we want them to talk to each other, or leverage a common system – rather than result in further siloing of data and business processes.

2) Optimise

Then, sequentially, for each process, we tear apart the way it is currently working and ask how it could be done better, bearing in mind both possible manual and technical solutions. We get you or your staff to run this process and see how it works.

3) Document

We then document this improved process. At this point, you can “hand it off” to a manager or staff member to manage. This should free up your time to be able to focus on other business improvement tasks. Whilst the work is still getting done manually at this point, the documentation serves a couple of key purposes:

  • it gets the management of this process off your plate
  • it results in a greater likelihood of the process being executed correctly and resulting in fewer exceptions / escalations to you
  • it acts as a form of “specification” for what we want to subsequently partially or fully automate

4) Facilitate

During this phase, we identify if technology can be used to facilitate the human managing or executing the task. For instance, a procedure may need to be done manually (it may involve phoning someone, and we don’t want our customers speaking to computers just yet!), but the management of the status of that task might be automated – such as the task creation being done on a schedule based on some data in a CRM, a notification sent automatically to the staff member, business rules around how long the task is allowed to sit in WIP and then automated reports on process completion times and volumes of activity at the end. This may be sufficient without further automation. In particular, doing this kind of facilitation is far cheaper than trying to automate highly complex or human-dependent tasks, but typically delivers 80% of the benefit of so doing. It also allows far greater business scalability and facilitates a flatter (and hence more efficient and dynamic) organisation to evolve over time, as there is less need for multiple layers of hierarchical management.

5) Automate

After the above, if and only if there is a clear business case for so doing, we automate. Having gone through the above steps, this is usually trivially obvious to establish as we have baseline data for how long a task is taking manually and can calculate that cost. We know the exact steps involved in the task (through step 3) and hence we can work out to a high degree of accuracy what it would take to automate that task. The ROI is then very clear (or not), and is typically achieved for many common tasks inside 3 months.

We then repeat the above process until we run out of ROI-positive things to improve. But at that point, you’ve probably grown and have new challenges!

Partner With Us To Manage Your IT Security

Let CoreMind manage your firewall, anti-virus software, networks, printers, phone systems – and more – you use each day. Our Managed IT services encompass storage, cloud, virtualisation, collaboration, mobility, and more. We’ll perform asset management. We’ll manage your firewall security, backup and disaster recovery.

CoreMind’s centralised security management has been built over years, ensuring the best possible solutions are offered for Cyber-Security. We monitor all traffic, including encrypted traffic, as it tries to enter your network. Our team works 24x7x365 to provide the best monitoring and security services in the industry.

And, we’ll find the best ways to keep you connected with your customers.

Why Do I Need CoreMind 

IT Management?

Gain access to CoreMind’s experienced, certified IT experts
Increase your business agility and operational efficiency
Strengthen your security posture and minimise compliance risks
Leverage our expertise to design, build, monitor and manage IT
Stay at the forefront of rapidly changing IT environments

Our IT Management Portfolio

CoreMind offers a comprehensive range of IT Managed Services to suit all types of operations, from clients that just want to supplement their own skilled IT resources with CoreMind expertise, to clients that are happy to outsource their entire IT system. We offer innovative, flexible and scalable solutions for rapidly evolving IT infrastructures.

CoreMind’s portfolio of managed services secure, monitor and optimise your network and infrastructure colocated or managed at our data centers, ensuring the highest degree of security, performance and agility. Our best-in-class solutions coupled with ITIL-proven process delivery and expertly trained and certified personnel at our data centers and OSC, deliver excellence every time.

CoreMind-Server-and-Network-Management

Managed Network & Systems

Fully managed services deliver our highest levels of support and response for mission-critical components including switches, firewalls, load balancers, VPNs, servers, operating systems & hypervisors. 

CoreMind-Managed-Security-Suite

Managed Security Suite

Secures your data and infrastructure with end-to-end risk management across all aspects and levels of your environments with a 7 layers-of-defense portfolio. 

CoreMind-Managed-Disaster-Recovery-or-Backup

Managed Disaster Recovery

Continuous data replication for physical or virtual server environments, ensuring you always have access to a current copy of your data, applications and operating systems. 

CoreMind-Wireless-Management-Connectivity

Connectivity & Wireless Management

Connectivity solutions provide you with unification across your data infrastructure, as well as built-in network scale, reliability and high performance. 

CoreMind-Proactive-Onsite-Maintenance

Proactive On-site Maintenance

24x7x365 on-site hardware maintenance and repair service, where our readily available data center experts quickly respond to hardware issues. 

CoreMind-Monitoring-Fault-Reporting-and-Site-Documentation

Monitoring & Fault Reporting

Proactive, systematic monitoring and reporting with centralized visibility into specific devices and systems, or your entire environment. 

CoreMind-Workstation-Equipment-and-Peripherals-Management

Users/Vendors, Workstation & Equipment Management

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CoreMind-Support-for-Remote-Workers-and-Smartphones

Support for Remote Workers & Smartphones

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SLA, Software Licensing & Cost Reporting

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How Can CoreMind IT Management Benefit Me?

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Hiring & retaining certified engineers & specialised IT talent is difficult & expensive. We retain teams of certified network & O/S engineers, security & database specialists & data center technicians to focus on your environment.

Reduce capital costs when you utilise CoreMind’s managed services and resources. You will no longer need to purchase software and tools or build the infrastructure for a security operations center (SOC) or monitoring system.

Stay at the forefront of the rapidly changing IT environment as CoreMind Managed Services provides the latest IT technology coupled with world-class systems and professional teams.

When your IT staff is overwhelmed by mundane tasks, focus on core business is lost. Outsource these tasks to CoreMind’s highly trained IT specialists and data center technicians and get back to business.

Remove the responsibility of scoping, maintaining and managing your IT – one of CoreMind’s core competencies. With less overhead cost, you get 24x7x365 service from CoreMind’s unmatched customer support team.

Why Choose CoreMind?

Driven By Technology

Use of high-performance systems and cutting-edge technology to provide you with the best possible service.

Smart Processes

We spent over $500,000 on R&D and internal systems development to build up a “ready to deploy” solutions suite of IT systems, policies & automation to make your business more efficient.

Unbeatable Value

We have everything for your business to be successful online and the competitive edge you need – all at the very best prices.

Virtual CIO

Involvement of the same, senior technician & our company director will act as your our real Virtual CIO in everything we do for your business. They are a strategic partner to level up your business through the power of technology and automation.

Talented IT Professionals

We only hire people who are friendly and helpful. Clients and users deserve to get answers to their questions in PLAIN ENGLISH.

Service On Demand

Offers customer support within 10 mins on average response time over live chat as well as via email, & telephone – and our experienced consultants & engineers resolve support tickets, on average, within 2 hours.

How Can We Start Making Your Work Easier?

We’ll perform a brief IT review of your business and identify areas where we think we could really help you.

If you like what you hear, we will come out to meet you and gain a deeper understanding of your systems and applications and identify the areas we think could really help you – at no cost.

With all the information gathered, you will receive a proposal with the option to contain your costs with a fixed monthly fee or choose a non-fixed support agreement.

Now, we are ready to become your IT solutions partner and prepared to hit the ground running from day one. We will first get to know your IT environment intimately and meet your key staff. Then, together, we’ll decide on a cut-over day to implement all agreed service.

Our Client Success Stories

CoreMind clients are nonprofit and industry leaders who embrace Information Technology (IT) as a vital & integral part of their business strategies. We understand the unique problems our clients face. We help several of nonprofit, enterprise, and small-to-medium sized businesses manage and improve communication, data management, information systems & network security. We invite you to explore our clients’ success stories.

CoreMind-Case-Study-Alannah-&-Madeline-Foundation

AMF experienced a 50% cost reduction in infrastructure management & a 75% cost saving compared to maintaining an internal IT department. CoreMind is integral to the continued growth & stability of The Alannah & Madeline Foundation.

Adam Holmes
Chief Operating Officer

Read more See more case studies

CoreMind-Case-Study-Creative-Victoria-State-Government

CoreMind greatly improved our employee efficiency and productivity. They have implemented a scalable cloud delivery system for collaboration, a new proactively-managed server, a full WiFi fit-out for our new building, and a regular backup plan.

Andrew Abbott
Chief Executive Officer

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What Our Clients’ Have Been Saying…

Don’t take our word for it. See what our clients have to say about CoreMind’s people and services.

“We are able to do so much more now with the same number of staff, because all the things in the background just work. Highly recommended!”

We engaged David in 2016 to develop an IT backbone to modernise and expand the training practices of our clinic. He did a fantastic job. Our old management systems were almost entirely paper-based, and all the knowledge was in peoples’ heads. David engaged the staff collaboratively and enquiringly, and developed the whole business systems architecture as well as working with us to develop and execute a staged transition plan, one system at a time, to minimise disruption.

We automated the student enrolment process, timetabling, billing and financial management, web interfaces, and management of the student learning resources. David’s focus was always on keeping the systems simple to use, setting up clean interfaces between systems, and always making sure that what he provided was what we actually needed. We are able to do so much more now with the same number of staff because all the things in the background just work. Highly recommended.

Alex McGrath - Practice Manager, Williamsroad Family Therapy

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2017-11-30T21:26:03+00:00

Alex McGrath - Practice Manager, Williamsroad Family Therapy

We engaged David in 2016 to develop an IT backbone to modernise and expand the training practices of our clinic. He did a fantastic job. Our old management systems were almost entirely paper-based, and all the knowledge was in peoples’ heads. David engaged the staff collaboratively and enquiringly, and developed the whole business systems architecture as well as working with us to develop and execute a staged transition plan, one system at a time, to minimise disruption. We automated the student enrolment process, timetabling, billing and financial management, web interfaces, and management of the student learning resources. David’s focus was always on keeping the systems simple to use, setting up clean interfaces between systems, and always making sure that what he provided was what we actually needed. We are able to do so much more now with the same number of staff because all the things in the background just work. Highly recommended.

“David Kellam seemed to understand my business needs very quickly.”

Most consultants ask questions that show that they don’t really have or want insight into your business. Being a female sole-founder, I have a finely-tuned bullshit/truth (choose one) radar thanks to a steady stream of tech consultants trying to rip me off or offer me outdated or ineffective solutions.

I encountered CoreMind in my search to find the right business automation & software solutions. David Kellam seemed to understand my business needs very quickly. He introduced me to some solutions I hadn’t considered whilst demonstrating expertise in how to seamlessly tie together existing platforms, saving us hundreds of thousands of dollars in customising software.

I have a labour-hire start-up in a sector that typically has not embraced labour hire solutions due to budget constraints and lack of affordable quality services. We have had success in the market because our pricing is affordable, which means in order to keep operating we need to keep expenses low. I rely on technology to do the work of admin staff and to do the menial jobs that keep my focus off of my customer relationships.

David has visualised my business from a future point and helped me to lay the right foundations for growth and scale.

Sarah Chamberlain - Founder, ReadyTeacher

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2017-11-30T21:27:27+00:00

Sarah Chamberlain - Founder, ReadyTeacher

Most consultants ask questions that show that they don’t really have or want insight into your business. Being a female sole-founder, I have a finely-tuned bullshit/truth (choose one) radar thanks to a steady stream of tech consultants trying to rip me off or offer me outdated or ineffective solutions. I encountered CoreMind in my search to find the right business automation & software solutions. David Kellam seemed to understand my business needs very quickly. He introduced me to some solutions I hadn’t considered whilst demonstrating expertise in how to seamlessly tie together existing platforms, saving us hundreds of thousands of dollars in customising software. I have a labour-hire start-up in a sector that typically has not embraced labour hire solutions due to budget constraints and lack of affordable quality services. We have had success in the market because our pricing is affordable, which means in order to keep operating we need to keep expenses low. I rely on technology to do the work of admin staff and to do the menial jobs that keep my focus off of my customer relationships. David has visualised my business from a future point and helped me to lay the right foundations for growth and scale.
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Clients We’ve Worked With

Whether it is an IT Management, strategic technology consulting, business process automation or a software development, we all take the “doing the job right the first time” approach and provide the same care and attention to ensure we make your work easier.

Since 2008 we have worked on projects for businesses across SMEs, Legal, and Non-profit sectors.

Ready To Get Started? Let’s Talk.

Fill in your details & we’ll be in touch or Call Us today at 1300 889 925 or (03) 9993 0400 to learn more about CoreMind Business Automation Engine.

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Our Partners

Since forming CoreMind in 2008 we’ve made it our business to deliver solutions built using technology from the best vendors in the marketplace.

Need Help? Call Us Today! 1300 889 925 or +61 3 9993 0400