IT Support Services

Let us manage all your IT with friendly 24/7/365 support & monitoring coverage.


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Highly Qualified Professionals

Reduce Load On Your Resources

Custom Tailored To Fit Your Business Needs

We Become Your IT Department

The IT Support You Can Count On

Our IT Support Service is designed to help progressive businesses go forward. Our team structure has been proven as incredibly effective for hundreds of businesses like yours. We immerse ourselves in your organisation and take the time to understand your business goals and IT service needs, which helps us plan for the future.

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Single Point of Contact

We take time to understand your business. That is why all of your dedicated team becomes familiar with your business operations and can assist at all levels, so you can count on them when you require support.

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Talented & Reliable IT Professionals

We only hire people who are friendly and helpful. Clients and users deserve to get answers to their questions in PLAIN ENGLISH.

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We Become Your IT Department

We immerse ourselves in your organisation and devote time to understand and align ourselves to your business goals and IT service needs, which helps us plan for the future

Partner With Us To Manage Your IT Security

Let CoreMind manage your firewall, anti-virus software, networks, printers, phone systems – and more – you use each day. Our Managed IT services encompass storage, cloud, virtualisation, collaboration, mobility, and more. We’ll perform asset management. We’ll manage your firewall security, backup and disaster recovery.

CoreMind’s centralised security management has been built over years, ensuring the best possible solutions are offered for Cyber-Security. We monitor all traffic, including encrypted traffic, as it tries to enter your network. Our team works 24x7x365 to provide the best monitoring and security services in the industry.

And, we’ll find the best ways to keep you connected with your customers.

Why Do I Need CoreMind 

IT Support Services?

Gain access to CoreMind’s experienced, certified IT experts
Increase your business agility and operational efficiency
Strengthen your security posture and minimise compliance risks
Leverage our expertise to design, build, monitor and manage IT
Stay at the forefront of rapidly changing IT environments

Our IT Support Portfolio

Here at CoreMind we have built comprehensive systems and capabilities to support the complete infrastructure needs of our clients spanning Public, Private and Hybrid Cloud, Security, Networking (both LAN and WAN), Desktop, IP Telephony, and a range of application delivery and IT support.

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Support Coverage

Our Standard support hours is from 9 AM to 12 AM (Monday – Sunday) and 24/7 for Critical Issues 

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Service On Demand

Offers customer support within 10 mins on average response time over live chat as well as via email, & telephone – and our experienced consultants & engineers resolve support tickets, on average, within 2 hours. 

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Proactive On-site Maintenance

24x7x365 on-site hardware maintenance and repair service, where our readily available data center experts quickly respond to hardware issues. 

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Preventive Maintance

Our permanently manned remote monitoring alerts us to potential problems within the service enabling us to prevent system failure or degradation in performance

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Helpdesk Support

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System Health Maintenance

We perform an automated health check of your infrastructure weekly to ensure it’s up to date and running optimally. What can’t be checked with automation is health checked during our proactive site visit

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Support for Remote Workers & Smartphones

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Users/Vendors, Workstation & Equipment Management

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SLA, Software Licensing & Cost Reporting

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How Can CoreMind IT Support Services Benefit Me?

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Hiring & retaining certified engineers & specialised IT talent is difficult & expensive. We retain teams of certified network & O/S engineers, security & database specialists & data center technicians to focus on your environment.

Reduce capital costs when you utilise CoreMind’s managed services and resources. You will no longer need to purchase software and tools or build the infrastructure for a security operations center (SOC) or monitoring system.

Stay at the forefront of the rapidly changing IT environment as CoreMind Managed Services provides the latest IT technology coupled with world-class systems and professional teams.

When your IT staff is overwhelmed by mundane tasks, focus on core business is lost. Outsource these tasks to CoreMind’s highly trained IT specialists and data center technicians and get back to business.

Remove the responsibility of scoping, maintaining and managing your IT – one of CoreMind’s core competencies. With less overhead cost, you get 24x7x365 service from CoreMind’s unmatched customer support team.

IT Support Services Client Testimonials

Don’t take our word for it. See what our clients have to say about CoreMind’s people and services.

We experienced a 50% cost reduction in infrastructure management & a 75% cost saving compared to maintaining an internal IT Dep’t. CoreMind is integral to the continued growth & stability of The Alannah & Madeline Foundation.

Adam Holmes
Chief Operating Officer – AMF

CoreMind improves our employee efficiency and productivity. They have implemented a scalable cloud delivery system for collaboration, a new proactively-managed server, a full WiFi fit-out for our new building, and a regular backup plan.

Andrew Abbott
Chief Executive Officer – Creative Victoria

Clients We’ve Worked With

Whether its an IT consultation, a managed IT service or a software development, we all take the “doing the job right the first time” approach and provide the same care and attention to ensure we make your work easier.

Since 2008 we have worked on projects for businesses across SMEs and non-profit sectors.

Ready To Get Started? Let’s Talk.

Fill in your details & we’ll be in touch or Call Us today at 1300 889 925 or (03) 9993 0400

to learn more about CoreMind’s Managed IT Services.

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Our Partners

Since forming CoreMind in 2008 we’ve made it our business to deliver solutions built using technology from the best vendors in the marketplace.

Need Help? Call Us Today! 1300 889 925 or +61 3 9993 0400