Last week I attended a great seminar courtesy of Internode, which featured <a href="http://www.martingrunstein.com.au/”>Martin Grunstein, the self-titled “customer service expert”. He certainly knows his stuff, even if his website is a little staid and ‘consultanty’! I don’t normally spruik this kind of stuff, particularly not about “Sales! Sales! Sales!”, but I find Martin’s stuff refreshingly frank without heading too far down the neuromarketing/Big Data style of marketing ‘trickery’.
Anyway, there’s a live stream happening at 9:30am AEST tomorrow (15th August). I recommend you watch it.
If you don’t make it or want some extra viewing material, last year’s presentation is also still available. The content is somewhat similar.
N.B. All of the above links require you to be on the Internode network. If you’re not yet using Australia’s best ISP, we can help you make the transition ????